![]() Open your Start menu and start typing "Allow an app through Windows Firewall", select this option when it appears.To resolve this, try adding the app in question as an allowed app through your firewall. If the app you are attempting to launch is being blocked by a firewall, it may not be able to open. Relaunch the software you're trying to open.In here there should be a folder beginning with 'DroidTransfer.exe_StrongName', or 'TouchCopy16.exe_StrongName', or the name of the software you're trying to install followed by _StrongName.From the 'AppData' folder, please then navigate to 'Local' > 'Wide_Angle_Software_Ltd'.If it instead takes you to the 'Roaming' folder, please click 'AppData' in the address bar. Windows should take you to the 'AppData' folder. In the address bar at the top, type '%APPDATA%' and click enter.Open a new File Explorer window within Windows.Please then attempt to launch the program by double-clicking the icon. On here please choose to 'Run this program as an administrator'. Click 'Properties' and then go to the 'Compatibility' tab. To do this, right click on the program's icon either on your desktop or in your programs folder. To ensure the program has the correct permissions to run on your computer, please run as administrator. Please also restart your computer after updating the. If this version is already installed, there will instead be an option to 'Repair' which you can choose to make sure nothing is wrong with your current installation. NET 4.8 Runtime from Microsoft at the link below: Please try downloading and installing the latest version of. NET Framework got corrupted due to a Windows update or other change to the PC. Mac: Click the apple icon in the top left of your screen, Select System Preferences > Software UpdateĪn app can also fail to launch if Windows is not using the latest version of the.Windows: Select Start > Settings > Update & Security > Check for Updates. ![]() You should also ensure that your computer software is up to date, to do this please follow the relevant steps to your computer below: The latest versions of all our products are available from our support site here ![]() Then download and reinstall the program from our website. Under Programs choose “Uninstall a Program” and uninstall the older version of the software from your PC.On the left end of the taskbar, open the Start menu and search for Control Panel.We recommend that you first uninstall your current version of the program from your computer. Check you're using the latest version of the software If you attempt to open TouchCopy, Droid Transfer or one of our other programs, but it will not launch, follow the steps in this guide to resolve the issue.ġ.
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